Custom-made goods · documented acceptance rules
Custom product issues are reviewed against the approved specification
Because the catalog is made to an approved proof and specification, project-specific acceptance and remedy terms are stated in the quote. Buyers should inspect delivery promptly and preserve evidence of any issue.
01Written scope
02Digital proof
03Approval before production
04Destination-based planning
Built for planned programs
Who this route is for
- Buyers receiving custom goods
- Program and procurement teams
- Distributors and 3PL partners
- Existing Recognition Goods projects
A complete commercial brief
What the project can include
Photos and quantity evidence
Review against the approved proof
A written remedy decision
Clear checkpoints
From brief to approved production
- 1
Record the issue after delivery
- 2
Keep packaging and affected goods
- 3
Send the project reference and evidence
- 4
Review the remedy under the approved terms
Frequently asked questions
Important details before you request a quote
Can personalized goods be returned for a change of mind?
Custom-made and personalized goods are produced for a specific approved project. The applicable cancellation, acceptance and remedy terms are defined in the written quote.
What evidence is useful for a delivery issue?
Keep the project reference, outer packaging, labels, counts and clear photos of the affected goods and cartons.
What happens when goods do not match the approved proof?
The team reviews the evidence against the written specification and responds with the remedy available under the approved project terms.
Start with a clear brief