Custom-made goods · documented acceptance rules
Custom product issues are reviewed against the approved specification
When documenting a delivery or product issue, keep the project reference, outer packaging and carton labels. Record the quantities and take clear photos of the affected goods and cartons, then compare the shipment with the approved proof and written specification. Keep the packaging and affected goods available for review. The applicable acceptance and remedy terms are those recorded in the approved project quote.
01Written scope
02Digital proof
03Approval before production
04Destination-based planning
Built for planned programs
Who this route is for
- Buyers receiving custom goods
- Program and procurement teams
- Distributors and 3PL partners
- Existing Recognition Goods projects
A complete commercial brief
What the project can include
Photos and quantity evidence
Review against the approved proof
A written remedy decision
Clear checkpoints
From brief to approved production
- 1
Record the issue after delivery
- 2
Keep packaging and affected goods
- 3
Send the project reference and evidence
- 4
Review the remedy under the approved terms
Frequently asked questions
Important details before you request a quote
Can personalized goods be returned for a change of mind?
Custom-made and personalized goods are produced for a specific approved project. The applicable cancellation, acceptance and remedy terms are defined in the written quote.
What evidence is useful for a delivery issue?
Keep the project reference, outer packaging, labels, counts and clear photos of the affected goods and cartons.
What happens when goods do not match the approved proof?
The team reviews the evidence against the written specification and responds with the remedy available under the approved project terms.
Start with a clear brief