Before production
Cancellation rights and any non-refundable preproduction work are stated in the quote.
Pilot policy
Returns and order resolution.
The final policy will be included in the written quote and must be accepted before invoicing. The principles below are the launch baseline, not a substitute for the signed commercial terms.
Custom goods
Approved custom goods are generally not returnable for preference changes. Defects or specification failures are reviewed against the approved proof.
Transit or delivery issue
Document visible damage immediately. The responsible party and claim process depend on the accepted delivery term.